How We Help
What You Can Expect From 385 Consulting:
We employ a broad variety of communication techniques, scenario planning and other approaches, while leveraging our deep network to help you:
Executives and Senior Teams Use 385 Consulting to Help Them:
Effectively planning a new future when conditions suddenly shift
We have extensive experience in dealing with sudden changes and helping organizations navigate through turbulence and uncertainty.
Scenario planning and other processes can be used to open people’s minds to new possibilities. Integrated internal communications and change management programs can then be used to reshape organizations’ objectives, cultures, structures and programs.
“We were facing a very important issue, which had the potential to severely impact the company. Its complexity and size had led to paralysis through analysis and we were stuck. Peter and his team took us through scenario evaluations and role playing in war-gaming, which created many fresh insights and previously unseen ways forward. Not only did they provide huge value (and our CEO was delighted to have a fresh way forward), but they were also fun and creative: a real pleasure to work with.”
– RS, Electricity Executive
Charting a confident path forward when the future is unclear
We help organizations create new, insightful thinking about complex situations with no currently clear path forward and help them avoid paralysis in the face of uncertainty or challenge. We have used this approach across a wide variety of issues, such as:
- Helping plot strategy for entry into new geographies,
- Identifying fresh ways forward in addressing complex regulatory issues, and
- Envisioning the future of communications in a rapidly changing world.
“Peter not only steadied the ship, but he also worked well with me and our team to design a way forward that took account of the myriad complexities of the issues we were facing.”
– JP, CEO, NFP
Navigating stormy waters with a clear head and a steady hand
When issues become increasingly important, potentially expensive, complex, or on unfamiliar territory, we help clients navigate their way through these turbulent, opaque waters. Should issues turn into crises, regardless of the nature and the cause, the way in which crises are handled will determine whether both individuals and organisations emerge enhanced or damaged. Our deep and extensive experience with issues and crises across a number of sectors and widely varied situations has established a track record of calm and wise counsel in the midst of the storm.
“We were in crisis when Peter arrived. The media had been fed damaging semi-truths by a disgruntled ex-employee, senior people were running for cover and we had no internal alignment on how best to deal with this unfamiliar situation. Peter not only steadied the ship, but he also worked well with me and our team to design a way forward that took account of the myriad complexities of the issues we were facing.”
– JP, CEO, NFP
Paving the way for effective operation within complex ecosystems
As the Internet has shifted power from institutions to networks, so the ability of stakeholders (like local community groups, indigenous peoples, investment activists, NGO campaigners) to impact your organisation has increased dramatically. We have a track record of strategy formulation and tactical implementation to help organisations navigate and operate successfully in this increasingly challenging environment.
“They understood the emotions and mindset of our critics and designed and helped us implement an appropriate strategic plan. This covered training in crisis communications, stakeholder relations and media interviewing; the crafting of key messages and Q&A material; event design and management; facilitation skills and ongoing media management.”
– KR, Senior Manager
Equipping executives and organisations with understanding and skill when the stakes are high
We help organizations use proven strategies and techniques to convey their key messages to clients and customers, employees, stakeholders, journalists, social media networks, politicians, and regulators, without seeming evasive or untrustworthy. Our deep network of associate relationships gives us access to high-quality expertise across all communications disciplines and at all levels, including the creation and utilisation of networks and a track record of their successful integration.
“Our senior people were all technically competent, but many of them had trouble communicating their knowledge in ways that were compelling and appropriate for their audiences. Peter provided everything from individual coaching to media training to greatly improving our Investor Day materials and presentations. “
– SM, Senior Comms Executive
Enabling you to prevail and thrive when the climate is against you
We help organizations prevail and thrive, even when the climate has turned against them, helping them navigate forward with a clear head and steady hand. Our team has helped many organizations understand the agendas of their critics and detractors and develop an action path that understands the diverse and sensitive issues and complexities they are facing. We have worked with numerous businesses to create key message material, plan and manage town hall and media events, develop social media strategies, provide assistance with stakeholder relations and media interviewing, facilitate crash courses in crisis communications, and unify an organisation’s voice and message.
“The media had been fed damaging semi-truths by a disgruntled ex-employee, senior people were running for cover and we had no internal alignment on how best to deal with this unfamiliar situation. Peter not only steadied the ship, but he also worked well with me and our team to design a way forward that took account of the myriad complexities of the issues we were facing.”
– JP, CEO, NFP
We Integrate Well with Others
Whether a client needs a full suite of services, or just support to fill a small number of gaps in expertise, our network of associates enables us to deploy people at whatever levels and in whatever disciplines a client needs to ensure successful implementation.